Exchange and Refund Policy
If you are not satisfied with your experience, we are here to help you. Our Exchange and Refund Policy is effective 60 calendar days from the day you have received your order. We hope to build trust and long-term relationship with our customers so we aim to provide excellent service quality and fair compensation available to resolve your problems.
Wrong information/Item Model Change/Order Cancellation
In the event that you may have submitted wrong information when making your order or you may have chosen the wrong item model and needs to be corrected, you can do so by notifying us via Email or Facebook Page Messaging within 12 hours after you have received your email confirmation. We also encourage all our valued customers to provide us with a complete and precise information (name, address, and if possible, a contact number). If the courier is not able to track the shipping address, the package will be sent back to the store room and will undergo shipment again once the correct information is updated with us.
Cancellation request must be sent to us within 12hrs upon receiving your email confirmation.
Please also note that for cancellations, management processing and a transaction fee of 20% of your total order value may apply.
Orders can no longer be cancelled or changed once the shipment has begun thus can then be subjected to our Exchange/Return policy for resolution.
You are eligible for an Exchange/Refund if:
1. You have received the wrong item.
2. The item you received is defective.
3. The item is damaged upon arrival.
4. The item does not look or work as was advertised on our website.
5. The item didn’t arrive 10 days after expected arrival time.
How to request for an Exchange or a Refund?
Send us an email to firstname.lastname@example.org.
For damaged/defective items, please do attach at least 2 screenshots of the item indicating the damaged part or describing its defect.
Items must be returned to us in its original packaging, unused and in the same condition
when it arrived. Please also include the actual receipt of the order as proof of purchase.
Once we have received your item and inspection is done, we will immediately send you a notification regarding the approval of your request (item replacement or refund).
How long can the refund be processed?
Returns usually take 3-5 weeks to be processed. On some cases, delays in delivery may occur. Only when we have received the item shall the inspection can proceed. Refunds will be paid through the original type of payment when the purchase was made and may be processed within a certain amount of days. For credit/debit card users, the posting may appear on your next billing cycle, depending on your bank’s policies. If you haven’t seen the refund after the promised processing time, please do contact your bank first.
Do I pay the shipping fee for returns?
Please be advised that you will be responsible for your shipping cost when returning an item.
Shipping costs are non-refundable. Refunds only cover the retail price of the item that was ordered and is also not applicable on Free-Just-Pay-Shipping-Fee promotional items.