FAQs

FAQS

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE ? 

Often, when you order multiple items we utilize different distribution channels. As such, many times each item will will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you :)

 

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?

Kindly check your SPAM folder to see if your confirmation email was sent there. 

 

WHAT’S YOUR REFUND/EXCHANGE POLICY? 

If there is something wrong with your order ( wrong item, defective product, etc.), return it to us in it's original packaging within 15 days of delivery and we’ll be happy to issue a refund or replacement.

Please Note: Although many of our items ship direct from our USA warehouse, certain "special order" items ship direct from suppliers overseas. Please allow for 3-4 weeks for replacement on special orders. 

Exchanges are a little more difficult since we order close to exact quantities of what we need. We usually order a few extras, but they go fast. If you need an exchange, email us and we’ll see what we can do.

Please Note:  Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.

** If you have a question about your return/exchange, simply contact us at [email protected] one of our highly skilled support staff will assist you.

 

WHAT’S YOUR SHIPPING POLICY? 

All products will be processed within 7 business days of purchase. Please allow 14-25 days for USA delivery as these products are custom made to order. Please allow 3-4 weeks for special promotional items as they are often in high demand and we may need to order from our exclusive warehouses overseas.

Cost of shipping varies depending on size, weight and quantity of order. 

We do ship to Canada but in general we do not ship internationally. However, we do sometimes ship to Australia, New Zealand and the United Kingdom. Please check out the product page of your item for more information or email us directly at [email protected]

 

DO YOUR PRODUCTS COME WITH A WARRANTY? 

It depends on the product but in general Primal Gadgets does not issue warranty on its products. It is best to work directly with the manufacturer instead. 

WHERE DO MY PRODUCTS COME FROM? 

Most of our products come directly from our manufacturers in China but do not let this worry you almost all items specifically electronic items are produced in China this does not compromise the quality of our products. Shipping times may also be slightly extended because of the overseas shipment.